Wednesday, Nov 26, 2014
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County of Madera

California

Elder Orphans FAQ

What is Elder Orphans?

The Madera County Sheriff's Office created a unique calling service designed for senior citizens who live alone and wish to receive daily house checks. The telephonic messaging system is offered to people who are trying to maintain an independent life but would feel more secure knowing help is only a phone call away.

How does Elder Orphans work?

Elder Orphans delivers daily pre-recorded messages to your home with instructions to press #1 indicating you are fine; or #2 to inform us that you need assistance. Pressing #2 automatically transfers you to the Sheriff's Communications Center.

What happens if I don't answer the phone?

If the client does not answer after a preset number of calls, an audible alert is set off in the Sheriff's Emergency Dispatch Center. Dispatch will then issue an immediate alert for a welfare check at that location. If the client leaves town, vacation stop-start information must be placed in your profile so that the Sheriff's Office will temporarily stop calling the client's residence during that time period.

What if my phone number or address changes?

The system is only as good as the information you provide. If there are changes then you must notify the Sheriff's Office.

Will my contact information be shared with others?

No. The information that you provide is used for notification purposes only. We will not give or sell your confidential information to any vendor or other organization.

Is there a fee for this service?

This service is free to all Madera County residents.

How do I sign up?

Please call 559-675-7976

John Anderson - Madera County Sheriff
John Anderson - Madera County Sheriff
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Contact the Sheriff's Office

Madera County Sheriff's Headquarters
14143 Road 28
Madera, CA 93638
(559)675-7770

FOR EMERGENCIES- 24-hours: CALL 911


General County Contact

General County Contact
200 W. 4th Street
Madera, CA 93637
559-675-7703
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Use this number to get general information about the County or County departments.  

For non-emergency information or service, dial 311